Delivering a Signature Customer Experience

25 April 2017 9:00 am

(Save to Calendar)

Bengaluru

Delivering a Signature Customer Experience

Developing a Signature Customer Experience

  • The concept of customer experience
  • Understanding and managing customers' emotional and physical expectations
  • Develop the Service Strategy - the concept of "Strategic Service Intent (SSI©)"
  • Managing the moments of contact

  • The power of customer perception
  • Blueprint the signature customer experience
  • Deliver a consistent experience - customer experience standards
  • Expect the unexpected - customer experience fail-safing
  • Managing the Oops! factor - the art of service recovery
  • Managing people for a Sustainable Service Culture

  • Voice of employee
  • Re-define the paradigm in people management
  • The STAR Profiling© - understand employees' attitude
  • The power of empowerment, service reward and recognitions




  • Contact Us

    Retailers Association of India (RAI)
    111/112, Ascot Centre, Near Hotel ITC Maratha, Sahar Road, Sahar,
    Andheri (E), Mumbai - 400099.
    Tel : +91 22 28269527 - 29
    Fax : +91 22 28269536,
    Email: info@rai.net.in
    CIN: U91990MH2005GAP151959

    About Us

    Retailers Association of India (RAI) is the unified voice of retailers in India. A not for profit organization, RAI works with all  stakeholders for creating the right environment for the growth of modern retail industry in India.  Read More.

    Follow Us
    News, Analysis, Insights, Jobs, Delivered to your inbox.