RAI

3rd Anniversary STOrai

Contents of 3rd Anniversary Issue

Chairman's Message

"Priceless" Service!

CEO's Message

Celebrating the growth of STOrai...

Special Articles

Future of Department Stores

Werner Studer, Executive Director, IGDS

Catalogue the Customer a New Experience

Jeff Fagan, General Manager Director, Home Retail Group (I) Pvt. Ltd.

Why private label makes commercial sense

Mark Ashman, CEO, Mark and Spencer Reliance India

Developing Skills and Human Resources for Retailing in India

Harveen Gill, Harveen Gill & Associates, UK

Why is it so difficult to hire a good CEO

Ian Parson, International Retail Tournaround & Development Advisor, UK

Joseph Leftwich, VP - Business Management (Retail & Real Estate) RMC Ltd.

'Visual Merchandising' the tool to augment retail sales

Christopher Bramall, Head of VM, Shoppers Stop

Differentiating Best Buy as the best consumer electronics retailer

Kal Patel, Executive Vice President, Best Buy

Creating differentiated VM perspectives

Paul Olszewski, Director of Windows - VM, Macy's East

The road to retailing excellence in India

Paul Chapman, Fellow in Operations Management, Said Business School, University of Oxford

Special Report

Emerging regions set to lead value growth

India Watch: Easy Day arrives in convenience store channel

Extra (S)MILES

The Best Indian Retail Services Stories!

Pantaloon Retail (India) Ltd.

Shoppers Stop Ltd.

Hidesign

Indus League

ITC - LRBD

Kirtilals Kalidas Jewellers Pvt. Ltd.

Spencers Retail Ltd.

The Best of STOrai

Service Quality - The Critical Differentiator

Setting up for the sell: using VM for sell

Reaping Differentiation - Key to win customers

Insulating Indian Retail against Predatory Pricing

Theatrics of Negotiation

Impact of Organised Retail on Conventional Trade

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