When a smooth sailing ship suddenly faces harsh and violent weather at sea, the captain of the vessel and her crew are drawn into an active role to combat and effectively handle the rough situation. Similarly, when crisis stares at the face of the company, the board members and the management are exposed to an unfamiliar situation that is very distinct from the usual. The aim of the report is to provide the reader some food for thought around the complex theme of crisis management as a framework to complement their current business continuity and disaster recovery plans. At a time when human behavior is at test, making sense of chaos requires retrospection, actualization and some structured planning to deal with uncertain risks especially in the kind of clime we operate in.
Published by: RAI - Deloitte