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McDonalds Restaurant at CR2McDonald’s India is transforming customer convenience through the launch of its first ‘Experience of the Future’ restaurant (EOTF) in Mumbai. The new concept restaurant, at CR2 Mall in Nariman Point, has customizable menu options, new technology and a best-in-class customer experience.

Commenting on the launch, Amit Jatia, Vice-Chairman, Westlife Development Limited said, “We have always listened to our customers, and this ambitious plan is exactly what they’ve asked us to do. This is the next phase of brand transformation for McDonald’s in India. We’re innovating and evolving for the future, and we’re excited to bring our customers along on this journey with us. With the EOTF restaurant, we are kicking off a bold and progressive plan to transform the customer experience. We want our customers to walk in and be wowed by the experience that’s modern and personalized, but still the McDonald’s they know and love. Over the past 20 years, we have constantly strived to bring more innovation and convenience to our customers. With the launch of EOTF, we want to provide customers with utmost convenience and brand new menu choices.”

The new McDonald’s Experience includes:

Enhanced Customer Experience: The Guest Experience Leaders will help customers to choose between self-order kiosks and counter service, assist with finding their seats, and provide table delivery service.

Advanced Customer Convenience: The introduction of Self-Order Kiosks at the restaurants will give customers an opportunity to personalising their menu and order at their own pace. Various payments modes, high speed wi-fi, air-chargers and tablets will provide consumers with more convenience.

Sustainability: EOTF restaurants will be installed with smart hand wash systems that will help =save approximately 400,000 litres of water per year. Additionally, the restaurant will save up to 6,000 units of energy with the LED lighting. Besides this, the restaurant will use bio-degradable cutlery, reusable cups and recycle its waste with the vision to send zero waste to landfill.

Wholesome Food Choices: McDonald’s India is launching farm fresh salads and transitioning its existing wraps into whole grain wraps. Additionally, customers will have the choice to opt for milk based beverages (chocolate milk, smoothies or shakes) with their Happy Meals or simply replace their fries with a bowl of salad.

Table Service: Customers can now experience table delivery. Once an order has been placed, customers can take a seat while they wait for their order, guided by a Radio frequency identification device (RFID) right to their table.

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Recognition of Prior Learning (RPL) officially recognises the prior learning (skills and knowledge) of an individual so that s/he can enter or re-enter formal training institutions thus enhancing employment opportunities.

The program is supported by the Union Government and the certificate received by the learner on completion of the programme bears​ the prestigious Government of India seal – the regal ‘Ashoka Chakra’ – a mark of the highest recognition in the country.

Till date as many as ​​2257 participants have registered for the programme, out of which 1259 cleared assessment.

Globus and Shoppers Stop India Ltd were some of the first retail companies to enrol their employees in the programme, with Globus enrolling 260 participants and Shoppers Stop enrolling 1496. Out of these, 171 from Globus and 891 from Shoppers Stop have cleared assessment. In the first round​,​ Globus distributed RPL certificates​ ​ to 40 candidates and letters of appreciation to all participants who have successfully cleared assessment. Shoppers Stop has just begun the distributing certificates with their Kolkata store.

CCNT Rajarhat UNit 257 (2) CCNT Rajarhat UNit 257 (3) CCNT Rajarhat UNit 257 (4)
CCNT Rajarhat UNit 257 Accropolis Accropolis Store
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Tooz Retail Store1Homegrown retail chain Toonz Retail launched its second store in Belgaum. The new store on Civil Hospital Road is spread over an area of 1450 sq ft. and is stocked with Toonz’s flagship brands WOWMOM, SUPERYOUNG and SUPERYOUNG CELEBRATIONS & complete range of exciting kids’ products including Fashion, Baby Care, Nursery, Toys and School Supplies amongst others.  “This was the perfect time to launch our second store in Belgaum as the festive season is on its way. We have all the festive & ethnic range of apparels in our store to bring out the festive cheers in Kids. We are planning to expand our horizons and open more stores in this region,” informed Sharad Venkta, Managing Director & CEO - Toonz Retail India Pvt. Ltd. Toonz operates over 100 stores in India spread across 50 cities in 15 states. In addition to India, Toonz Retail has business interests in Fiji, PNG, Mauritus, G.C.C. and Nepal.

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HM Store ImageH&M, the Swedish international retailer will open doors to its first store in Pune on Saturday, 15 October 2016, 11AM at Phoenix Market City. The 33,000 sq. ft store will be H&M's 10th store location since its debut in the country last year.
HM Store at Pheonix Marketcity Resize“We are thrilled to arrive in Pune and bring to our customers what H&M is globally known for- fashion and quality at the best price, in a sustainable way” said Janne Einola, Country Manager, H&M India. “It is our ongoing commitment to explore exciting new shopping destinations across India to offer a quality shopping experience,” he added. Those queuing on the opening day can expect exciting H&M offers. The first three fashionistas will be rewarded with H&M gift cards worth Rs. 10,000, Rs. 7,000 and Rs. 5,000 respectively, while the next 500 fashion lovers in queue will receive limited edition H&M goodie bags and gift cards worth Rs. 500.  This winter, H&M plans to open another store in Pune at Westend Mall.

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Future Group, India’s leading multi-format retailer has entered into a strategic tie-up with Paytm, the mobile payment and commerce platform. The partnership will enable users to shop for Big Bazaar merchandise on Paytm marketplace and get delivery at their homes. In addition, users will also be able to avail promotional offers by Paytm while using their Paytm Wallet to make purchases at Future Group outlets such as Big Bazaar and EasyDay among others.

Kishore Biyani, Group CEO, Future Group said, “I believe this strategic partnership will be a game-changer for the industry. On an end-to end basis, between Future Group and Patym, we will have the lowest unit cost economics in the Industry and this will be our key differentiator to create sustainable customer value. The strengths of both the companies in large scale customer acquisition and seamless payments through Digital Wallets will be key ingredients in driving this partnership.”

Vijay Shekhar Sharma, Founder & CEO, Paytm, said, “Together, we see a fantastic opportunity to create an integrated mobile first, omni-channel retail and payment solution for our wide consumer base.”

Future Group operates a range of popular retail stores such as Big Bazaar, fbb, Foodhall, Central, Brand Factory, Ezone and EasyDay. Paytm’s tie-up with Future Group will also make Big Bazaar the anchor store on the Paytm marketplace.

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Retailers Association of India (RAI) is the unified voice of retailers in India. A not for profit organization, RAI works with all  stakeholders for creating the right environment for the growth of modern retail industry in India.  Read More.

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