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Delivering a Signature Customer Experience

25 April 2017 9:00 am

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Delivering a Signature Customer Experience

Developing a Signature Customer Experience

  • The concept of customer experience
  • Understanding and managing customers' emotional and physical expectations
  • Develop the Service Strategy - the concept of "Strategic Service Intent (SSI©)"
  • Managing the moments of contact

  • The power of customer perception
  • Blueprint the signature customer experience
  • Deliver a consistent experience - customer experience standards
  • Expect the unexpected - customer experience fail-safing
  • Managing the Oops! factor - the art of service recovery
  • Managing people for a Sustainable Service Culture

  • Voice of employee
  • Re-define the paradigm in people management
  • The STAR Profiling© - understand employees' attitude
  • The power of empowerment, service reward and recognitions

  • Contact Us

    Retailers Association of India (RAI)
    111/112, Ascot Centre, Near Hotel ITC Maratha, Sahar Road, Sahar,
    Andheri (E), Mumbai - 400099.
    Tel : +91 22 28269527 - 29
    Fax : +91 22 28269536,
    CIN: U91990MH2005GAP151959

    About Us

    Retailers Association of India (RAI) is the unified voice of retailers in India. A not for profit organization, RAI works with all  stakeholders for creating the right environment for the growth of modern retail industry in India.  Read More.

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