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Retail Leadership Summit (RLS) 2019

26 February 2019 9:00 am - 27 February 2019 6:00 pm

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Renaissance Mumbai Convention Centre Hotel

Retail Leadership Summit (RLS) 2019
Retail Leadership Summit (RLS) is the biggest knowledge sharing platform organised by the industry, for the industry. It brings together all the stakeholders of retail for a common dialogue on the way forward. Over the years, it has come to be known as a premier platform where the biggest and brightest convene to exchange ideas, share business insights and deliberate on all things retail on a macro-level. Retail professionals flock to RLS as it is one of the most effective networking platforms where they get a chance to meet peers, potential partners and industry leaders. Be it a retail professional, service provider, retailer or a business management student, RLS has something for everyone.

Theme: Customer Experience - Key to Mindshare and Marketshare.

We are living in the age of experience. Brands that build their offering solely on the basis of products run the risk of getting left behind as they will have nothing more to compete on other than price. If they don’t add experience to their mix, they also risk getting commoditised. Since retail interacts with consumers through various touchpoints (traditional media, social media, website and stores), it is important to create an experience that engages customers and delights at every point of interaction. Touchpoints that create experiences above customer expectations are the ones that help create mindshare. When mindshare is captured, marketshare follows.

*By 2020, customer experience will overtake price and product as the key brand differentiator. It is the fulcrum on which a brand’s success will be built.

Retail Leadership Summit 2019 will assimilate people from various factions and formats of retail to talk about what could create new brand salience and experiences that help increase mindshare and thus marketshare.

*According to a study by US-based Consumer Intelligence firm Walker

Contact Us

Retailers Association of India (RAI)
111/112, Ascot Centre, Near Hotel ITC Maratha, Sahar Road, Sahar,
Andheri (E), Mumbai - 400099.
Tel : +91 22 28269527 - 29
Fax : +91 22 28269536,
CIN: U91990MH2005GAP151959

About Us

Retailers Association of India (RAI) is the unified voice of retailers in India. A not for profit organization, RAI works with all  stakeholders for creating the right environment for the growth of modern retail industry in India.  Read More.

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