Blueprint Your Signature Experience

26 June 2018 10:00 am

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Bengaluru

Blueprint Your Signature Experience
Retailers Association of India is pleased to announce the practical finding on customer experience consulting initiatives from global organizations on how to deliver a signature customer experience.

Customer experience blueprinting, is not a flowcharting, nor is a business process re-engineering technique. It is a proven methodology in effectively translating the customers’ emotional And physical expectations into a Sustainable service delivery system. It involves identifying and developing all the customer interfaces, namely process, place and people, with an organization when providing a unique customer experience.

KEY LEARNING:
  • Understand the concept and proven methodology on “Customer Experience Blueprinting”
  • Hands-on practice on developing an implementable customer experience based on an organization’s service delivery scenario.
  • learn how to develop a comprehensive customer experience standards-
(a) operational, (b) behavioural and (c) service language.
  • learn practical tips on effectively cascading the Signature Experience Blueprints.




Contact Us

Retailers Association of India (RAI)
111/112, Ascot Centre, Near Hotel ITC Maratha, Sahar Road, Sahar,
Andheri (E), Mumbai - 400099.
Tel : +91 22 28269527 - 29
Fax : +91 22 28269536,
Email: info@rai.net.in
CIN: U91990MH2005GAP151959

About Us

Retailers Association of India (RAI) is the unified voice of retailers in India. A not for profit organization, RAI works with all  stakeholders for creating the right environment for the growth of modern retail industry in India.  Read More.

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