The Consumer disputes redressal commission (Consumer Forum) in various states passed orders against charging customers for carry bags. The retailers have averred that the charges for the carry bags were taken only after seeking consent of the customers and proper communication / sign boards/advertisements mentioning the charges had been put up at the stores. The consumer court in various states have ruled that charging for a carry bag is unethical and asked retailers to pay compensation to customers.

Few retailers challenged state consumer forum orders before the National Consumer Disputes Redressal Commission (NCDRC). But unfortunately, NCDRC also dismissed the case. Reliance Retail Limited has challenged NCDRC order before the Hon'ble Supreme Court of India.

RAI filed an impleadment application before the Hon’ble Supreme Court for charging of carry bags on behalf of members.

We are pleased to inform that RAI's intervention application has been accepted by the Hon’ ble Supreme Court.

We shall keep you posted on this.